Implementation & Support Consultant (English & Vietnamese speaking) - Remote

Overview

Pinewood.AI is currently seeking an experienced automotive dealership professional to join our growing Training & Implementation team. Whether your background is in dealership accounting, aftersales service, parts, or warranty, this is your opportunity to drive impact by helping our customers adopt and maximize the value of our Pinewood.AI system.

In Short

• Supporting our dealership customers across the Accounts, Sales, and Aftersales modules.
• Configuring and implementing Pinewood.AI software accurately and efficiently for automotive dealerships, both onsite and remotely.
• Speaking Vietnamese and English fluently to communicate effectively with customers in Vietnam and internationally.
• Analyzing dealership operations to tailor system configuration to customer-specific processes.
• Training dealership users on accounting functionalities (invoicing, ledger reconciliation, financial reporting) and operational modules (service, parts, warranty management).
• Providing ongoing post-implementation support and troubleshooting.
• Staying up to date with system updates, integrations, and new functionalities.

Requirements

• Experience in automotive dealership operations.
• Fluency in English and Vietnamese.
• Strong analytical skills.
• Ability to provide training and support.
• Familiarity with accounting and dealership management software.

Benefits

• Opportunity to work in a growing company.
• Impactful role in customer success.
• Flexible working arrangements.
• Continuous learning and development opportunities.