Engagement Specialist - Remote

Overview

The Engagement Specialist plays a crucial role in ensuring quality care for patients by engaging them and their families, addressing barriers to care, and providing support throughout the healthcare continuum.

In Short

• Utilize Transitional Care Management processes for patient care.
• Engage patients and families in culturally appropriate ways.
• Act as a liaison between patients and healthcare providers.
• Identify barriers to care and assist with community resources.
• Ensure quality patient care by adhering to policies.
• Trained in motivational interviewing for chronic care management.
• Assist in quality improvement projects.
• Participate in professional growth and training.
• Perform administrative functions as necessary.
• Demonstrate respect for patients and coworkers.

Requirements

• High School Diploma required.
• CMA/CCMA/RMA or CNA certification required.
• Self-motivated with a strong work ethic.
• Proficient in computer applications and Excel.
• Ability to work effectively in a team environment.
• Knowledge of clinical and non-clinical workflows.
• Familiarity with medical terminology.
• Critical thinking and sound judgment skills.
• Ability to work independently in a fast-paced environment.
• Excellent communication and interpersonal skills.

Benefits

• Flexibility to work remotely with a dedicated home office.
• Opportunity for professional development and training.
• Supportive team environment.
• Engagement in quality improvement initiatives.
• Work with diverse patient populations.