Lead Client Success Manager - Remote

Overview

The Lead Client Success Manager will transform the existing customer success foundation into a repeatable engine for retention and expansion within a fast-growing SaaS startup.

In Short

• Fully remote position in the US or Canada.
• Hands-on leadership role focused on customer success.
• Ownership of onboarding and renewals processes.
• Drive revenue through retention and expansion.
• Collaborate with Sales, Finance, and Product teams.
• Proven track record in B2B SaaS customer success.
• Strong experience with CRM tools, preferably HubSpot.
• Ability to work in a fast-paced startup environment.
• Excellent communication skills.
• Support for growing families through maternity leave.

Requirements

• 4-8+ years in Customer Success or similar roles.
• Experience managing a high volume of SMB customers.
• Proven success in reducing churn and increasing adoption.
• Hands-on, execution-oriented approach.
• Ability to prioritize and multitask effectively.
• Ownership mindset with quick problem-solving skills.
• Experience influencing pricing or renewal strategy.
• Excited to work in a high-growth startup environment.
• Strong communicator with the ability to present to executives.
• Proven track record of building or improving CS processes.

Benefits

• Health coverage for employees and dependents.
• Future 401K plan.
• Remote work budget.
• Quarterly team meetups.
• Opportunities for leadership advancement.