Contract Technical Writer - Remote

Overview

We are seeking a Technical Writer who will join our Customer Happiness team for a six month project. You will play a vital role in creating, organizing, and maintaining high-quality documentation that enhances customer experiences and streamlines internal processes.

In Short

• Create a standard for help site support articles to be consistent across Phantom platforms.
• Stay current with new versions of Phantom’s app and site to keep them up to date.
• Partner with chatbot admin to maintain generative AI bot for support.
• Organize, publish, and maintain content using CMS platform Sanity.
• Collaborate with cross-functional teams to enhance content accessibility and usability.
• Translate technical jargon into user-friendly language for various audiences.
• Assist with creating in-app information model content / tool tips.
• Help maintain developer documents on docs.phantom.com.

Requirements

• Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field, or equivalent work experience.
• 2–4 years of experience in technical writing, preferably within the technology or software industry.
• Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar).
• Crypto knowledge via a dApp, non custodial wallet or centralized exchange.
• Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar).
• Strong understanding of customer support workflows and user-focused content creation.
• Excellent written and verbal communication skills with an eye for detail and consistency.

Benefits

• Competitive salary and equity.
• Comprehensive insurance (medical/dental/vision) — 100% covered.
• Stipend for your ideal remote set-up.
• Flexible hours and a supportive remote environment.
• Unlimited vacation: Take time when you need it (and we really mean it!).
• 401(k) retirement plan.
• Monthly wellness benefit.
• Weekly meal benefit.
• Global off-sites.