Website Support Specialist - Remote

Overview

The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions.

In Short

• Manage and resolve website support requests
• Troubleshoot website issues
• Provide timely solutions to customers
• Communicate with customers primarily via email
• Conduct screenshares/calls upon request
• Solid foundations in web design, specifically WordPress
• Strong customer service skills are essential
• Thrive in a dynamic environment
• Proactive in problem-solving
• Handle multiple tasks efficiently

Requirements

• Experience in website support
• Proficiency in WordPress
• Excellent communication skills
• Ability to troubleshoot technical issues
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Customer-oriented mindset
• Experience with email communication
• Ability to conduct screenshares/calls
• Time management skills

Benefits

• Opportunity to work in a dynamic environment
• Engage with a variety of customers
• Develop skills in web design and customer service
• Work with a supportive team
• Flexible work arrangements
• Potential for career growth
• Access to training and development resources
• Competitive salary
• Health and wellness benefits
• Work-life balance initiatives