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Website Support Specialist - Remote

Posted 7 weeks ago
Customer Service
Full Time
USA

Overview

The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions.

In Short

  • Manage and resolve website support requests
  • Troubleshoot website issues
  • Provide timely solutions to customers
  • Communicate with customers primarily via email
  • Conduct screenshares/calls upon request
  • Solid foundations in web design, specifically WordPress
  • Strong customer service skills are essential
  • Thrive in a dynamic environment
  • Proactive in problem-solving
  • Handle multiple tasks efficiently

Requirements

  • Experience in website support
  • Proficiency in WordPress
  • Excellent communication skills
  • Ability to troubleshoot technical issues
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Customer-oriented mindset
  • Experience with email communication
  • Ability to conduct screenshares/calls
  • Time management skills

Benefits

  • Opportunity to work in a dynamic environment
  • Engage with a variety of customers
  • Develop skills in web design and customer service
  • Work with a supportive team
  • Flexible work arrangements
  • Potential for career growth
  • Access to training and development resources
  • Competitive salary
  • Health and wellness benefits
  • Work-life balance initiatives
Petvisor logo

Petvisor

Petvisor is a parent company that encompasses a family of brands, including PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. The company specializes in providing veterinary practices and pet service businesses with a comprehensive suite of mobile-enabled tools designed to enhance communication, service delivery, and client retention. With a commitment to innovation, Petvisor supports over 10,000 veterinary clinics, 400 grooming facilities, and connects with more than 20 million pet parents globally. The company fosters an inclusive workplace culture that values diversity and encourages varied perspectives, driving innovation and strengthening relationships with customers and communities.

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