Veterinary TeleAdvice Support Specialist - Remote

Overview

Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day.

In Short

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members
• Ensure appropriate medical record management and documentation
• Complete medical administrative duties when not actively communicating with pet parents
• 5+ years as a Veterinary Technician or Veterinary Assistant preferred
• Bilingual (Spanish & English) preferred
• Experience with triage/remote work preferred
• Must be willing to work EST
• Full-time position availability

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience preferred
• Bilingual (Spanish & English) preferred
• Experience with triage/remote work preferred
• Licensed Veterinary Technician preferred but not required
• Must be willing to work EST
• Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN or TX

Benefits

• Robust benefits package including Equity Compensation for all employees