Online Exams Invigilator (Proctor) - Remote

Overview

The Online Exams Invigilator is responsible for onboarding, monitoring, and closing Online Proctored exams, resolving technical inquiries from candidates during the exam process.

In Short

• Onboard and monitor candidates during online exams.
• Resolve technical inquiries via calls, emails, or chats.
• Ensure compliance with exam requirements.
• Lock exams and escalate issues when necessary.
• Work in a team to achieve the best results.
• Complete necessary training before onboarding candidates.
• Maintain customer service best practices.
• Communicate effectively with candidates.
• Work in a fast-paced environment.
• Assist in candidate validation processes.

Requirements

• Bachelor’s degree in any discipline is an asset.
• Experience in a similar position is preferred.
• Passion for customer service.
• Excellent English and French language skills.
• Advanced computer literacy is required.
• Strong communication skills.
• Well organized and self-driven.
• Ability to work under pressure.
• Experience in certification or training fields is a plus.

Benefits

• Monthly performance bonus.
• Dynamic and fun work atmosphere.
• Free certification vouchers.
• Complimentary coffee and tea.
• Learning opportunities in a global environment.
• Personal and professional development.
• 100% virtual hiring process.