Customer Service Associate (Consumer Biotech / Digital Health) - Remote

Overview

The Customer Service Associate plays a critical role in delivering a seamless, patient-first experience across the full healthcare journey. This role supports customers with care coordination, billing, medication logistics, and clinical workflows while partnering closely with clinicians and internal teams.

In Short

• Industry: Consumer Biotech / Digital Health
• Work Arrangement: Fully Remote
• Job Type: Full-time
• Work Schedule: 40+ hours per week, flexible scheduling required
• Time zone coverage: UK (BST) and US (EST)
• Locations: Philippines, LATAM, South Africa, Anywhere Remote
• Focus on patient-first experience
• Support for care coordination, billing, and clinical workflows
• Opportunity for growth into senior roles
• Fast-paced and execution-focused environment

Requirements

• Strong ownership and service excellence
• Experience in customer service or healthcare support
• Detail-oriented and comfortable in high-intensity environments
• Ability to communicate empathetically and effectively
• Familiarity with EHR systems and compliance standards
• Proactive problem-solving skills
• Willingness to work flexible hours including weekends
• Strong organizational skills
• Ability to manage customer inquiries and support
• Experience in process improvement is a plus

Benefits

• Work with top startups in the US and EU
• Opportunities for professional growth and development
• Engage in a mission-driven and innovative environment
• Flexible work schedule
• Be part of a team focused on improving healthcare delivery
• Potential for promotion to senior roles
• Collaborate with visionary founders
• Contribute to meaningful patient outcomes
• Gain experience in a rapidly evolving industry
• Work remotely from anywhere