Bilingual Phone Representative - Remote

Overview

The Bilingual Phone Representative will make outbound calls to prospective new patients, guiding them through the onboarding process and scheduling appointments, while effectively communicating complex billing and insurance information.

In Short

• First hire on the new Concierge team.
• Make outbound calls to prospective new patients.
• Guide patients through the onboarding process.
• Communicate complex billing and insurance information.
• Handle rejections and difficult conversations.
• Ensure completion of post-call tasks.
• Build feedback loops for technical issues.
• Utilize CRM or sales software.
• Work independently to meet sales targets.

Requirements

• Bilingual in English and Spanish.
• Experience in healthcare is preferred.
• Strong communication skills.
• Able to manage difficult conversations.
• Ability to work independently.

Benefits

• Retention bonuses at intervals of 3, 6, 9, and 12 months.
• Community-driven benefits like an annual retreat.
• Opportunity to work with leading US and EU startups.