Technical Support Representative (Recording/Streaming Platform) - Remote

Overview

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Technical Support Representatives to join our team in the Philippines.

In Short

• Interact with users by chat, and email.
• Assist with setting up customers for remote recording and offer live troubleshooting.
• Ensure the highest quality customer service, while working in a remote environment.
• Continuously learn and develop one’s skill set.
• Work with other teams to deliver the voice of the customer to our product team.
• Work closely with R&D to solve issues fast and efficiently.
• Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

Requirements

• 1 to 3 years of proven experience as a sound/audio engineer - a plus.
• Experience with sound editing and recording equipment (e.g. mixing consoles).
• Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools).
• Tech-savvy. Solution-oriented.
• Enjoys the puzzle of solving open-ended problems.
• Quick learner and loves it.
• Enjoy helping people.
• High level of empathy.
• Native level English - must!
• Able to work in a fast-paced and dynamic environment.
• High flexibility for schedule changes.
• A minimum of 30 MBPS internet speed when working from home.
• A degree in audio/sound engineering, audio recording program, or theatre arts focusing on audio/sound, and or a related field is a plus.

Benefits

• Work from home with the benefits of working for an established organization.
• Exceptional team and tremendous opportunities for growth.
• Positive, encouraging, and performance-driven culture.
• Diverse, equitable, and inclusive company.