Bilingual Customer Service Associate (Hindi/English) - Remote

Overview

Peak Support is seeking a Bilingual Customer Service Associate (Hindi/English) to join our team in the Philippines.

In Short

• Provide customer support over various platforms (email, chat, phone, etc.).
• Excellent oral and written communication skills in both English and Hindi.
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned in a voice, non-voice or blended programs.
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
• Must be willing to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during weekends or holidays.
• Excellent organizational skills and attention to detail.

Requirements

• Empathy, listening skills, and a courteous attitude.
• Problem solving skills necessary for sound reasoning and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management.
• Able to adapt to a changing work environment.

Benefits

• Exceptional work environment and culture.
• Convenience of working from home.
• Opportunities for growth within an established organization.