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Latvian Technical Support Specialist - Remote

Posted 24 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist for a major tech company and uncover the beauty of Greece while advancing your career! This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home. In this role, you will provide exceptional technical support to Latvian-speaking customers, assisting them with a range of inquiries regarding innovative technology products and services. You'll refine your technical skills and problem-solving abilities in a collaborative work environment that values outstanding customer service. If you're excited about technology and eager to embrace a new lifestyle, this role is designed for you!

In Short

  • Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat.
  • Identify and resolve technical issues related to the company’s products and services effectively.
  • Work closely with engineering teams to escalate and handle more complex technical concerns.
  • Keep accurate records of customer interactions and technical issues within the CRM system.
  • Engage in continuous training to enhance product knowledge and improve customer support skills.
  • Provide suggestions to improve support processes and enhance customer satisfaction.
  • Assist in onboarding and training new team members as needed.

Requirements

  • Fluency in Latvian and English.
  • Strong technical aptitude and problem-solving skills.
  • Experience in customer service or technical support roles.
  • Ability to work collaboratively in a team environment.
  • Familiarity with CRM systems.
  • Willingness to learn and adapt to new technologies.

Benefits

  • Fully paid relocation package to Greece.
  • Opportunities for professional development and training.
  • Collaborative and supportive work environment.
  • Access to innovative technology products.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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