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Latvian Technical Support Specialist - Remote

Posted 24 weeks ago

Overview

Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist for a major tech company and uncover the beauty of Greece while advancing your career! This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home. In this role, you will provide exceptional technical support to Latvian-speaking customers, assisting them with a range of inquiries regarding innovative technology products and services. You'll refine your technical skills and problem-solving abilities in a collaborative work environment that values outstanding customer service. If you're excited about technology and eager to embrace a new lifestyle, this role is designed for you!

In Short

  • Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat.
  • Identify and resolve technical issues related to the company’s products and services effectively.
  • Work closely with engineering teams to escalate and handle more complex technical concerns.
  • Keep accurate records of customer interactions and technical issues within the CRM system.
  • Engage in continuous training to enhance product knowledge and improve customer support skills.
  • Provide suggestions to improve support processes and enhance customer satisfaction.
  • Assist in onboarding and training new team members as needed.

Requirements

  • Fluency in Latvian and English.
  • Strong technical aptitude and problem-solving skills.
  • Experience in customer service or technical support roles.
  • Ability to work collaboratively in a team environment.
  • Familiarity with CRM systems.
  • Willingness to learn and adapt to new technologies.

Benefits

  • Fully paid relocation package to Greece.
  • Opportunities for professional development and training.
  • Collaborative and supportive work environment.
  • Access to innovative technology products.

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