Latvian Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a Latvian Technical Support Specialist for a major tech company and uncover the beauty of Greece while advancing your career! This fantastic opportunity offers a fully paid relocation package to ensure a seamless transition to your new home. In this role, you will provide exceptional technical support to Latvian-speaking customers, assisting them with a range of inquiries regarding innovative technology products and services. You'll refine your technical skills and problem-solving abilities in a collaborative work environment that values outstanding customer service. If you're excited about technology and eager to embrace a new lifestyle, this role is designed for you!

In Short

• Deliver high-quality technical assistance to Latvian-speaking customers through phone, email, and chat.
• Identify and resolve technical issues related to the company’s products and services effectively.
• Work closely with engineering teams to escalate and handle more complex technical concerns.
• Keep accurate records of customer interactions and technical issues within the CRM system.
• Engage in continuous training to enhance product knowledge and improve customer support skills.
• Provide suggestions to improve support processes and enhance customer satisfaction.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in Latvian and English.
• Strong technical aptitude and problem-solving skills.
• Experience in customer service or technical support roles.
• Ability to work collaboratively in a team environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Fully paid relocation package to Greece.
• Opportunities for professional development and training.
• Collaborative and supportive work environment.
• Access to innovative technology products.