Latvian Speaking Technical Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional technical support to Latvian-speaking clients via phone, email, and chat.
• Efficiently diagnose and resolve technical issues concerning the company’s technology products and services.
• Collaborate with engineering teams to escalate and resolve more complex technical challenges.
• Maintain accurate records of customer interactions and technical issues in the CRM system.
• Participate in continuous training to enhance your knowledge of products and improve support capabilities.
• Provide valuable feedback to enhance service processes and overall customer satisfaction.
• Assist in training and onboarding new team members when necessary.

Requirements

• Fluency in Latvian and English.
• Strong communication skills.
• Experience in technical support or customer service.
• Ability to work in a team environment.
• Problem-solving skills.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Fully paid relocation package.
• Work in a vibrant team environment.
• Opportunity to live in Greece.
• Continuous training and development.
• Competitive salary and benefits.