German Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Technical Support Specialist for a leading Big Tech company and immerse yourself in the vibrant life of Greece! This exciting opportunity not only comes with comprehensive training to ensure you excel in your role, but also provides a fully paid relocation package, making your transition smooth and effortless. In this role, you will be a key player in assisting customers with technical inquiries related to cutting-edge technology products and services. You'll leverage your problem-solving skills while working in a collaborative and innovative environment. By joining our team, you’ll not only advance your technical skills but also enjoy a warm Mediterranean lifestyle filled with rich culture and beautiful landscapes. If you’re passionate about technology and providing outstanding support, this role is the perfect fit for you!

In Short

• Provide expert technical assistance to German-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services efficiently and effectively.
• Work closely with engineering teams to escalate and resolve complex problems.
• Document all customer interactions and technical issues in the CRM system for clarity and future reference.
• Participate in regular training sessions to enhance product knowledge and customer support skills.
• Contribute to improving support processes and customer experience through feedback and suggestions.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in German and English.
• Strong problem-solving skills.
• Experience in customer service or technical support.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Willingness to participate in training and development.

Benefits

• Comprehensive training provided.
• Fully paid relocation package.
• Opportunity to work with cutting-edge technology.
• Supportive and collaborative work environment.
• Experience the Mediterranean lifestyle.