Danish-speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer service to Danish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to flight bookings, changes, cancellations, and general travel information.
• Maintain a comprehensive knowledge of airline policies, travel regulations, and destination information to provide accurate assistance.
• Document customer feedback and interactions in the company’s CRM system for record-keeping and continuous improvement.
• Cooperate with team members to ensure seamless service delivery and enhanced customer experiences.
• Participate in training sessions to enhance skills and stay updated on the latest industry trends.
• Proactively suggest improvements to service processes and contribute to overall customer satisfaction.

Requirements

• Fluency in Danish is required.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is preferred.
• Familiarity with CRM systems is a plus.

Benefits

• Opportunity for professional development.
• Work in a dynamic and multicultural environment.
• Experience living in Athens, Greece.