French Speaking Customer Service Representative - Car Rental - Remote

Overview

An overview paragraph about the job

In Short

• Provide top-notch customer service to French-speaking clients regarding car rental bookings and inquiries.
• Assist customers with vehicle selection, reservations, transactions, and any modifications to their bookings.
• Address customer concerns and complaints professionally, providing effective solutions to ensure satisfaction.
• Maintain up-to-date knowledge of the company’s fleet, rental policies, and promotions to assist customers effectively.
• Collaborate with the operations team to ensure vehicle availability and timely returns.
• Document customer interactions accurately and maintain detailed records for service improvement.
• Promote additional services and products to enhance the customer experience.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service, preferably in the automotive or rental industry.
• Ability to handle customer complaints and provide effective solutions.
• Knowledge of car rental policies and procedures is a plus.
• Team player with a collaborative mindset.
• Detail-oriented with strong organizational skills.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Training and development opportunities.
• Employee discounts on car rentals.
• Supportive team culture.