Nordic Speaking Customer Support Representative - Remote

Overview

Join Patrique Mercier Recruitment ES for an exciting opportunity as a Nordic Speaking Customer Support Representative in our Online Retail Department! This role offers you the flexibility to work from home from anywhere in Greece, while providing exceptional service to Nordic-speaking customers. You will play a pivotal role in assisting clients with their online shopping inquiries, ensuring they have a seamless and enjoyable experience.

In Short

• Deliver outstanding customer support to Nordic-speaking clients through email, chat, and phone.
• Handle inquiries regarding products, orders, and site navigation.
• Resolve customer concerns promptly and effectively while providing a high level of service.
• Work with the Online Retail team to identify areas for improvement in the customer journey.
• Document and maintain accurate records of customer interactions in CRM systems.
• Participate in continuous training and development to enhance your skill set and product knowledge.

Requirements

• Fluency in Nordic languages.
• Strong communication skills.
• Experience in customer service or support roles.
• Familiarity with e-commerce platforms.
• Ability to work independently and manage time effectively.

Benefits

• Flexible work-from-home arrangement.
• Opportunity for continuous training and development.
• Supportive team environment.