Strategy & Operations Associate, Transcription - Remote

Overview

As a Strategy & Operations Associate in the Transcription team, you will lead strategic planning and community engagement for contract transcriptionists, focusing on relationship building and operational management.

In Short

• Oversee onboarding and engagement for gig contract transcriptionists.
• Lead recruitment process for new transcriptionists.
• Manage communications related to transcription operations.
• Analyze client order trends to forecast demand.
• Develop and nurture the transcription community.
• Implement onboarding and community engagement strategies.

Requirements

• 2-5 years of experience in a fast-growth company.
• Outstanding communication and relationship-building skills.
• Analytical experience, preferably with SQL and Excel.
• Exceptional organizational skills for multitasking.
• Adaptability in changing environments.
• Creative problem-solving abilities.
• Accountability in project management.
• Interest in the legal/ legal-tech industry.
• Experience with independent contractors is a plus.

Benefits

• Equity opportunities for all employees.
• Hybrid and flexible work arrangements.
• Comprehensive health benefits.
• Unlimited paid time off.
• Company-wide holidays for team reflection.
• Paid parental leave for caregivers.
• Mental health support through subscriptions.
• Access to fitness programs.
• Referral program with bonuses.