Order Management Specialist II - Remote

Overview

The Order Management Specialist II is a critical role focused on ensuring complex orders are completed accurately and efficiently, requiring expertise in various order types and systems knowledge.

In Short

• Process and manage complex and high-value orders.
• Collaborate with internal teams to ensure order accuracy and compliance.
• Mentor junior team members and assist with onboarding.
• Lead or support operational improvement projects.
• Serve as a key resource for audits and reporting.
• Strong analytical skills for troubleshooting and root cause analysis.
• Experience with Salesforce CPQ and Service Cloud.
• Excellent verbal and written communication skills.
• Ability to collaborate cross-functionally.
• Natural inclination toward continuous improvement.

Requirements

• Bachelor’s degree with 2+ years of quote or order processing experience in a hardware/software company or 5+ years of experience without a degree.
• Solid experience with Salesforce CPQ.
• Strong analytical and organizational skills.
• Ability to provide exceptional customer experience.
• Mentoring and onboarding skills.

Benefits

• Opportunity to work in a high-tech environment.
• Support for continuous career growth.
• Work with top-tier talent.
• Flexible remote work environment.