Customer Experience Technician - Remote

Overview

PAR Technology Corporation is seeking a Customer Experience Technician to deliver exceptional service and support to customers, ensuring a high-quality experience with their restaurant technology solutions.

In Short

• Act as the face of PAR to customers, responsible for service requests.
• Troubleshoot hardware, software, and network issues.
• Perform preventative maintenance and general product support.
• Build strong relationships with customers and provide exceptional service.
• Work independently and make quick decisions.
• Manage company inventory and vehicle for customer service.
• Provide training to customers on PAR products.
• Respond to customer calls per established Service Level Agreements.
• Flexibility to work after hours and weekends as required.
• Potential travel outside coverage area may be required.

Requirements

• Customer and quality focused with a passion for service.
• 2 years of experience with microprocessor-based equipment preferred.
• Ability to apply critical thinking and communicate effectively.
• Experience with inventory management.
• Self-motivated with minimal supervision.
• Ability to perform minor construction tasks.
• Familiarity with network cabling and DOS commands.
• Clean driver’s license required.
• Ability to lift 50lbs and work with ladders.
• Understanding of AC power and grounding effects.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive team environment.
• Flexible work schedule.
• Training on the latest technology and products.