Operations Advisor I - Remote

Overview

The Operations Advisor I role is vital for supporting frontline teams and ensuring efficient operations at Papa, a company dedicated to providing social support to older adults and families.

In Short

• Provide real-time support to frontline teams.
• Monitor workflow adherence and operational procedures.
• Analyze performance data and trends.
• Support process improvement initiatives.
• Liaise between leadership and frontline teams.
• Promote a positive team culture.
• Contribute to cross-functional collaboration.
• Assist with team huddles and updates.
• Handle escalations and performance redirection.

Requirements

• 1+ years of experience in customer experience or operations.
• Strong collaboration skills with cross-functional teams.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to interpret performance data.
• Proficient with digital tools (e.g., Slack, Google Workspace).
• High attention to detail.
• Solutions-oriented mindset under pressure.
• Ability to work independently and collaboratively.
• Adhere to work from home policy.

Benefits

• Competitive salary of $21.00/hour.
• Medical, dental, and vision insurances.
• Mental health and emotional wellbeing support.
• 401k Plan with up to 4% match.
• Generous parental leaves and PTO.
• Lunch stipends and employee events.