Hardware Support Engineer - Field Device Operations - Remote

Overview

We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays.

In Short

• Monitor, maintain, and troubleshoot a large fleet of cameras and devices.
• Perform remote firmware updates and configuration changes.
• Diagnose and resolve hardware connectivity issues.
• Coordinate with field technicians for on-site installations.
• Manage installations of POSIX/Linux-based systems and AWS IoT.
• Configure device networking, including USB and VPN connections.
• Implement automated monitoring for device health.
• Create installation procedures and documentation.
• Analyze device performance data for optimization.
• Collaborate with engineering teams on device deployment strategies.

Requirements

• 3+ years of POSIX/Linux systems administration experience.
• Experience with firmware management for embedded devices.
• Network troubleshooting skills including TCP/IP and VPNs.
• Command-line proficiency with bash/shell scripting.
• Experience with remote device management tools.

Benefits

• Competitive salary and benefits.
• Full remote work flexibility.
• Opportunity to work with cutting-edge technologies.
• Be part of a rapidly growing team.