Support Operations Engineer - Remote

Overview

We are a leading SaaS provider in our field, operating a variety of customer environments in our cloud. To ensure the smooth operation of these environments, we are looking for a Support Operations Engineer who will assist in managing, monitoring, and optimizing our SaaS environments and serve as a point of contact for our customers regarding any issues that arise.

In Short

• Responsible for managing, monitoring, and optimizing our SaaS environments on staging and production clusters.
• Prioritize, analyze, and resolve issues in customer environments within defined response and resolution times.
• Work closely with product development and infrastructure teams to ensure smooth operations and continuously improve IT operations processes.
• Assist customers with operational and configuration questions about our software.
• Coordinate changes and actively contribute to improving support functions and optimizing user experience.
• Take on on-call shifts to ensure the best possible customer support.
• Responsible for documenting systems and configurations.

Requirements

• Completed studies or vocational training in computer science or a related field.
• Basic IT knowledge in Linux, networking, and REST API integration is preferred.
• Familiarity with Kubernetes environments is ideal.
• Experience with YAML files is desirable.
• Willingness to learn new technologies.
• Ability to quickly adapt to new situations and find pragmatic solutions.
• Maintain a positive and empathetic attitude when dealing with customers.
• Fluent in German and very good English skills.

Benefits

• Flexible work arrangements (remote, in-office, or hybrid).
• Modern office in the heart of Hannover for hybrid work.
• Up to 180 days (6 months) of remote work from abroad.
• Competitive compensation package with additional benefits.
• 30 days (6 weeks) of paid vacation.
• Modern hardware and software solutions.
• Corporate benefits: access to exclusive employee discounts and perks from various partner companies.