Operational Support Engineer - Remote

Overview

As an Operational Support Engineer, you will be the first point of contact for the operations of the business, ensuring that our platform runs smoothly at key moments, such as major artist campaigns and live events.

In Short

• Be the first point of contact for operational support, helping troubleshoot and resolve live issues during key business moments.
• Monitor platform health and infrastructure, ensuring systems remain stable and performant.
• Improve and optimise internal tools, adding new features that help the team work more efficiently.
• Streamline workflows and automation, reducing manual tasks and improving response times.
• Optimise AWS infrastructure, ensuring it scales effectively to meet demand.
• Enhance observability and alerting, helping detect and resolve issues proactively.
• Support and troubleshoot production issues, working closely with engineers to resolve them quickly.

Requirements

• Problem-solving skills
• Experience with AWS
• Ability to work across teams
• Experience in a fast-moving environment

Benefits

• Opportunity to make an impact
• Work with a dynamic team
• Engage with live events and campaigns