Payments Operations Lead - Remote

Overview

Zing Coach is the world’s first AI Fitness Personal Trainer, revolutionising the way people approach health and wellness. Four years ago, we set out to replace traditional PT sessions with smart, personalised, motivating guidance powered by AI. We’re not just another app – we’re a movement, on a mission to help everyone reach their full physical and mental potential.

We are currently looking for a Payments Operations Lead to join our team! In this role, you will own the end-to-end payment operations and payments strategy across our entire ecosystem: web, Apple App Store, and Google Play. You will act as the primary owner and internal customer of Zing’s in-house payment platform and subscription engine.

The platform is stable and operates at scale. The focus of this role is evolution rather than firefighting: unifying bespoke web subscriptions with app-store billing and external systems into a coherent, well-observed payments domain; improving performance, reliability, and anti-fraud tooling; and enabling new commercial capabilities such as additional payment methods, promotions engine, pricing experimentation, and retention mechanics.

In Short

• Own end-to-end global payment operations for a subscription-based business across web and app stores, multiple currencies, and markets
• Define, track, and continuously improve core payment KPIs, including authorisation rates, involuntary churn, refunds, chargebacks, payment costs, and overall payment reliability
• Own the payments strategy and Payments-as-a-Product roadmap, setting clear priorities and trade-offs in partnership with Product and Engineering, and driving delivery against measurable business impact
• Act as the primary owner of relationships with third-party payment providers, services, and gateways, optimising performance, pricing, coverage, and fraud outcomes
• Provide operational ownership of payment risk and chargeback performance, working closely with Customer Support, Finance, and Engineering teams that execute day-to-day case handling
• Lead and coordinate payment-related regulatory and compliance initiatives (e.g. PCI DSS, PSD2, SCA)
• Act as a senior cross-functional partner translating commercial and operational needs into clear payment initiatives and system improvements

Requirements

• Proven experience owning payments and subscriptions for a B2C digital product at scale, across multiple platforms and regions
• Strong practical understanding of card payments and APMs, app-store billing models, declines and retries, chargebacks, refunds, fraud controls, and subscription lifecycle mechanics
• A demonstrated track record of owning payment KPIs end-to-end and driving measurable improvements, rather than solely reporting on performance
• Experience working with bespoke billing or subscription systems alongside third-party platforms such as app stores, PSPs, and subscription tooling
• A product-oriented, systems-thinking mindset, comfortable operating with ambiguity, trade-offs, and imperfect data
• Strong analytical skills and the ability to use data to inform decisions, prioritisation, and strategy
• A solid grasp of payments regulations and compliance requirements
• The ability to operate as a senior individual contributor with real accountability and influence, without relying on hierarchy or large teams
• Experience working cross-functionally with both technical and non-technical stakeholders, including senior leadership

Benefits

• Be part of the fastest-growing fitness and lifestyle startup
• Help shape the internal engine of one of the most exciting AI consumer product
• Excellent work environment: the company is small enough to be person-oriented
• Remote-friendly environment with the option to collaborate in-person