CRM & Automation Manager - Remote

Overview

Zing Coach is looking for a CRM & Automation Manager to build a powerful, AI-enhanced lifecycle marketing engine. You will own all user communication across email, push notifications, in-app messages, and other engagement channels.

In Short

• Own messaging across email, push, in-app, and new channels
• Create automated onboarding, engagement, activation, and win-back flows
• Build and manage a content calendar for lifecycle communications
• Use AI tools and Braze automation to personalize communication at scale
• Define user segments and lifecycle stages
• Run A/B tests on subject lines, content, send time, channel mix, and flows
• Analyze channel performance and share insights with product and growth teams
• Collaborate closely with design, data, and product on message assets and logic
• Maintain Zing’s motivational, supportive brand voice across all communications
• Passionate about fitness, health, and user motivation

Requirements

• 4–6+ years in CRM, lifecycle, or retention marketing
• Strong hands-on experience with Braze (Canvas, Liquid, segmentation, analytics)
• Highly data-driven with experience running experiments and analyzing results
• Comfortable working with AI tools for content and optimization
• Skilled at building automated, scalable messaging flows
• Excellent communicator with strong project management habits

Benefits

• Be part of the fastest-growing fitness and lifestyle startup
• Help shape the internal engine of one of the most exciting AI consumer products
• Excellent work environment: the company is small enough to be person-oriented
• Remote-friendly environment with the option to collaborate in-person