Guest Communications Specialist - Short-Term Rentals - Remote

Overview

Nomad Equity is a fast-growing short-term rental management company specializing in managing Airbnb and VRBO properties. We are seeking a highly responsive and detail-oriented Guest Communications Specialist to join our remote team.

In Short

• Respond to guest messages across Airbnb, VRBO, and other platforms within 5 minutes
• Provide clear check-in instructions and assist guests with pre-arrival questions
• Professionally handle guest concerns, complaints, and problem resolution
• Coordinate and escalate maintenance issues to the operations team when needed
• Respond to guest reviews when required
• Maintain friendly, professional, and helpful communication with guests at all times
• Ensure every guest interaction reflects a premium hospitality experience

Requirements

• Strong communication skills
• Detail-oriented and organized
• Ability to thrive in a fast-paced environment
• Experience in customer service or hospitality preferred
• Familiarity with Airbnb and VRBO platforms

Benefits

• Work remotely from anywhere
• Join a fast-growing company in the short-term rental industry
• Opportunity to develop skills in customer service and hospitality