Customer Service Specialist - Remote

Overview

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

In Short

• Monitor and respond to customer inquiries on Instagram and Facebook.
• Maintain a fast response time for social media interactions.
• Identify and escalate complex issues to management.
• Craft brand-aligned responses for customer engagement.
• Create response templates for consistency in communication.
• Support crisis communication during significant social trends.
• Contribute to developing guide articles and workflows.
• Mentor team members and share best practices.

Requirements

• Experience in customer service, particularly in social media.
• Strong communication skills and ability to engage with customers.
• Familiarity with Gorgias or similar customer service platforms.
• Ability to work in a fast-paced environment.
• Understanding of social media trends and crisis management.

Benefits

• Work remotely from anywhere.
• Opportunity to work with a global team.
• Flexible working hours.
• Professional development opportunities.