Client Success Manager for Career Coaching Company - Remote

Overview

The Client Success Manager will lead client support and operations for a career coaching and job search program, ensuring clients have an outstanding experience.

In Short

• Main contact for coaching clients
• Manage new client leads and onboarding
• Coordinate with coaches for alignment
• Improve and automate systems for efficiency
• Track client progress and outcomes
• Provide regular check-ins and support
• Streamline tasks and tools
• Ensure a smooth experience for clients
• Celebrate client wins
• Proactive and people-focused approach

Requirements

• Experience in client management or project management
• Strong communication skills
• Ability to work with diverse teams
• Proficiency in workflow management
• Experience in coaching or career development is a plus
• Proactive attitude and problem-solving skills
• Familiarity with automation tools
• Ability to track and analyze client progress
• Strong organizational skills
• Commitment to client success

Benefits

• Opportunity to work remotely
• Join a dynamic and innovative team
• Engage with top-tier talent
• Make a positive impact on clients' careers
• Flexible work environment
• Professional development opportunities
• Collaborative culture
• Access to coaching and training resources
• Competitive compensation
• Work-life balance