Payments Agent - Remote

Overview

The Payments Agent will manage member accounts, ensuring timely payments and maintaining accurate financial records while providing exceptional support to members.

In Short

• Manage member accounts and ensure timely payments.
• Drive collections through outbound calls.
• Address past-due payments and offer personalized payment plans.
• Identify at-risk accounts and resolve payment disputes.
• Handle inquiries via phone, email, and support tickets.
• Meet daily revenue goals.
• Provide exceptional support to members.
• Maintain meticulous financial records.
• Work as part of a mission-driven team.
• Adapt to high volumes of member inquiries.

Requirements

• Strong background in phone support, particularly in outbound or collections roles.
• Excellent communication skills.
• Detail-oriented with a commitment to accuracy.
• Proactive approach to solving payment challenges.
• Ability to manage high volumes of inquiries.
• Experience in resolving disputes.
• Ability to work as part of a team.
• Strong work ethic and adaptability.
• Empathy and compassion in dealing with members.
• Self-awareness and integrity.

Benefits

• Opportunity to make a difference in the affordable housing industry.
• Work in a fast-paced tech startup environment.
• Be part of a mission-driven team.
• Develop skills in customer support and financial management.
• Engage with a diverse member base.