Oracle SBC L1 - Remote

Overview

The Oracle SBC L1 role at Kyndryl focuses on delivering exceptional service and ensuring high-quality IT services for customers, while fostering innovation and collaboration.

In Short

• Join a dynamic team at Kyndryl as Oracle SBC L1.
• Deliver top-notch service within a contractual framework.
• Inspire and guide a team of experts in IT services.
• Propose tailored solutions to exceed customer expectations.
• Provide technical and managerial support for field engineers.
• Troubleshoot incidents and problems effectively.
• Collaborate with internal stakeholders and clients.
• Drive customer success and technological advancements.
• Work on projects with a global footprint.
• Opportunities for professional and personal growth.

Requirements

• Understanding of Oracle SBC, ECB, and voice protocols.
• 3+ years of experience in configuration of Oracle SBC / ECB.
• Basic knowledge of network and security platforms.
• Strong analytical and troubleshooting skills.
• Good business understanding and attention to detail.
• Ability to communicate effectively with peers.
• Self-management skills and proactive work approach.
• Flexibility to work in shifts.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Comprehensive employee learning programs.
• Opportunity to receive industry certifications.
• Company-wide volunteering and giving platform.
• Focus on employee well-being and diversity.
• Support for personal and professional development.
• Dynamic and influential work environment.
• Collaborative culture promoting innovation.
• Ability to bring your whole self to work.
• Opportunities for career advancement.