Director, Technical Consulting & AI Transformation - Remote

Overview

We are seeking a strategic and technically focused Director of Technical Consulting & AI Transformation to lead a high-performing team of technical architects, technical consultants, and engineers. This team partners with enterprise customers to guide complex implementations, activate advanced AI capabilities, and drive measurable business outcomes.

In Short

• Lead and scale a team of technical architects and consultants delivering complex technical solutions and AI-powered transformations.
• Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions.
• Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization.
• Guide customers through data preparation, model integration, and deployment best practices.
• Own the strategy and execution of Outreach’s technical delivery standards to ensure high-quality, scalable, and repeatable implementations.
• Collaborate cross-functionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout.
• Support high-impact pre-sales engagements through technical scoping, solution design, and proof-of-value efforts.
• Define and track delivery KPIs (e.g., time-to-value, platform adoption, performance metrics) to drive operational excellence.
• Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions.

Requirements

• 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS.
• Proven success leading customer-facing teams including technical architects or similar roles at the intersection of product, services, and innovation.
• Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure.
• Hands-on implementation experience with AI use cases such as NLP, computer vision, or predictive analytics.
• Involvement in data preparation, model fine-tuning, and performance optimization.
• Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTM/SalesTech ecosystems.
• Experience translating complex business goals into technical solutions that drive measurable impact.
• Executive-level communication and stakeholder engagement skills.
• Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models.
• Passion for innovation, cross-functional collaboration, and building high-impact customer experiences.

Benefits

• Help shape the future of GTM and AI adoption at scale powered through Professional Services.
• Be part of a team driving real product impact through deep customer engagement.
• Lead Outreach’s evolution of services-led growth—where technical delivery is a strategic advantage.
• Thrive in a remote-first environment with a culture rooted in curiosity, inclusion, and excellence.