Case Manager, Registered Nurse (Healthy Aging Support Program) - Remote

Overview

The Case Manager, Registered Nurse in the Healthy Aging Support Program at CVS Health is responsible for telephonically assessing, planning, and coaching Medicare members to help them manage their health effectively.

In Short

• Assess and evaluate the health status of Medicare members.
• Provide one-on-one coaching and education on health management.
• Coordinate with care management teams for additional support.
• Document all member interactions accurately.
• Follow program workflows and review personal action plans with members.
• Demonstrate empathy and understanding of members' situations.
• Assist members in navigating healthcare resources.
• Support flexible work hours based on time zone.
• Work independently while maintaining effective communication.
• Participate in ongoing professional development.

Requirements

• Active and unrestricted compact Registered Nurse licensure.
• 5 years of clinical practice experience required.
• Preferred experience in Managed Care/Medicare.
• Bilingual candidates preferred.
• Strong communication and organizational skills.
• Ability to work independently and navigate multiple systems.
• Bachelor's degree in Nursing or equivalent required.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Access to retiree medical programs.