CGA Triage Coordinator - Remote

Overview

The CGA Triage Coordinator plays a critical role in managing and routing member complaints, grievances, and appeals, ensuring timely and accurate case intake and prioritization.

In Short

• Receive, log, and process incoming complaints and appeals.
• Monitor and manage case queues, flagging urgent cases.
• Identify and triage incoming documents within SLAs.
• Collaborate with colleagues to identify trends and roadblocks.
• Utilize internal tools and resources effectively.
• Ensure compliance with applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of customer support/service experience.
• Excellent organizational and time management skills.
• Foundational knowledge of complaints, grievances, and appeals processes.

Benefits

• Eligible for employee benefits.
• Monthly vacation accrual at a rate of 15 days per year.
• Paid sick time and parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.