Field Clinical Specialist - Remote

Overview

The Field Clinical Specialist will train and support users of OrganOx's products, ensuring safe and effective usage for organ preservation prior to transplant.

In Short

• Responsible for training and support of OrganOx products.
• Home-based with frequent travel (40%-60%) to transplantation centers.
• First point of contact for customers and clinical transplant teams.
• Participate in 24/7 on-call rota for support.
• Promote the benefits of OrganOx products to customers.
• Facilitate user groups for shared learning.
• Track account performance and clinical progression.
• Support commercial management in generating new leads.
• Resolve service-related problems according to expectations.
• Report product feedback to design and engineering teams.

Requirements

• In-depth knowledge of machine perfusion techniques.
• Experience in clinical training or customer support.
• Strong relationship management skills.
• Ability to work independently and manage travel schedule.
• Familiarity with regulatory compliance in medical devices.
• Excellent communication and presentation skills.
• Capability to track and analyze customer data.
• Flexibility to participate in on-call support.
• Team player with cross-functional collaboration experience.
• Proactive in problem-solving and customer feedback management.

Benefits

• Opportunity to work with innovative medical technology.
• Impactful role in improving transplantation outcomes.
• Flexible work environment with remote options.
• Supportive team culture focused on learning and development.
• Participation in a mission-driven organization.