Loan Officer Assistant - Remote

Overview

As a Loan Officer Assistant at Orchard, you will play a key role in helping our Loan Officers deliver a best-in-class mortgage experience to our customers, supporting them in managing loan files and ensuring smooth processing.

In Short

• Support assigned Loan Officers in managing their leads pipeline and workflows
• Prepare and review loan applications and files for completeness and compliance
• Act as the main owner for Orchard’s Equity Advance loan product
• Serve as a point of contact for customers during the loan process
• Work with internal teams to ensure efficient file processing
• Input and maintain accurate data in the loan origination system (LOS) and CRM
• Proactively communicate with real estate agents and third parties
• Ensure an excellent customer experience through clear communication

Requirements

• Must be NMLS Licensed and willing to get licensed in operating states
• 2+ years of experience in a loan officer assistant or similar support role
• Strong working knowledge of purchase loan products
• Working knowledge of credit reports
• Experience with LOS platforms such as BytePro preferred
• Excellent communication skills, both written and verbal
• Customer-first mindset with a desire to provide exceptional service
• Strong attention to detail and ability to manage multiple priorities
• Proactive approach to problem-solving
• Experience in a collaborative, fast-paced environment

Benefits

• Recognized as one of the best places to work
• Opportunity to work in a collaborative environment
• Support from experienced real estate agents
• Access to innovative tools for home buying and selling
• Comprehensive onboarding and training