Client Operations Specialist - Renewals - Remote

Overview

The Client Operations Specialist - Renewals (COS-R) is a sales support role assisting the Client Managers / Client Directors with management of their recurring renewal business, ensuring efficient handling of contracts and client inquiries.

In Short

• Support Client Managers/Directors in managing renewal contracts.
• Generate price quotes and process orders.
• Assist with customer inquiries and issue resolution.
• Interact with clients to facilitate the sales cycle.
• Make strategic pricing recommendations.
• Manage maintenance contracts and asset tracking.
• Provide reporting and forecasting assistance.
• Participate in client meetings and documentation completion.
• Build professional relationships with clients and internal teams.
• Engage in personal career development activities.

Requirements

• Associates Degree or equivalent experience.
• Two or more years in Business-to-Business Sales/Client Services.
• Experience with renewal contracts preferred.
• Intermediate Microsoft Office skills.
• Experience in technical or information technologies industry preferred.
• Prior experience with CRM software required.
• Proven ability to prioritize tasks in a fast-paced environment.
• Ability to build relationships with clients and partners.
• Superior organizational skills and independent judgment.
• Functional arithmetic skills.

Benefits

• Diversity, Equality, and Inclusion commitment.
• Work/life balance initiatives.
• Professional training resources.
• Creative problem-solving opportunities.
• Volunteer opportunities through “Optiv Chips In.”
• Technology for productive remote work.