Client Success Lead - Remote

Overview

The Client Success Lead will bridge communication between clients and the talent supporting them, focusing on relationship-building, talent support, issue resolution, and ensuring day-to-day operations run smoothly.

In Short

• Bridge communication between clients and talent.
• Focus on relationship-building and talent support.
• Resolve issues and ensure smooth operations.
• Maintain regular communication with clients.
• Guide talent through daily tasks and priorities.
• Monitor performance trends and provide feedback.
• Track deliverables and organize workflows.
• De-escalate misalignments professionally.
• Support both clients and talent with clarity.
• Ideal for professionals seeking more responsibility.

Requirements

• 2-5 years in BPO or client-facing roles.
• Experience in team leadership or customer success.
• Strong communication skills in English.
• Ability to manage multiple accounts.
• Strong attention to detail and follow-through skills.
• Calm and organized under stress.
• Empathetic leadership style.
• Ability to track multiple workflows.
• Experience with client communications.
• Proactive problem-solving skills.

Benefits

• Opportunity for professional growth.
• Work in a supportive team environment.
• Flexible work arrangements.
• Engage with diverse clients and talent.
• Contribute to operational improvements.