Remote Otter LogoRemoteOtter

Platform QA & Support Engineer - Remote

Posted 3 weeks ago
QA
Contract
Worldwide

Overview

The Platform QA & Support Engineer will ensure platform quality, troubleshoot technical issues, and provide direct support to partner organizations, helping NGOs and public programs focus on saving lives instead of fixing technology.

In Short

  • Full-time contractor role for European or African timezones
  • Split time equally between platform QA testing and direct customer support
  • Lead comprehensive QA and testing strategy for platform releases
  • Conduct manual QA testing and implement test automation
  • Create and maintain test cases and documentation
  • Provide technical support and troubleshoot integration issues
  • Work closely with internal teams and external partners
  • Manage and structure work with attention to detail
  • Collaborate effectively across teams
  • Opportunity to grow into leadership roles

Requirements

  • 3-5 years of QA experience in agile environments
  • 1-2+ years of customer service experience
  • Basic JavaScript proficiency
  • Comfortable with REST APIs
  • Excellent written communication skills
  • Ability to work independently in a remote setting
  • Strong cross-functional communication skills
  • Process-oriented with a focus on quality
  • Experience with API testing is a plus
  • Background in global health or humanitarian tech is a bonus

Benefits

  • Competitive compensation based on experience and location
  • Flexible working hours
  • Fully remote team with regular in-person meetups
  • High-impact work with governments and global NGOs
  • Opportunity to grow into leadership roles
  • Contribute to a fast-growing open source project
OpenFn logo

OpenFn

OpenFn is a pioneering organization dedicated to enhancing health and humanitarian interventions in lower- and middle-income countries through innovative data integration and process automation solutions. As a free and open-source digital public good, OpenFn provides a robust integration platform as a service (iPaaS) and an Integration Toolkit built on advanced technologies like the Phoenix Framework and NodeJs. The company focuses on delivering a best-in-class developer experience, ensuring ease of use and visibility for users creating data transformation scripts. OpenFn is committed to empowering NGOs and government agencies by converting technical challenges into streamlined workflows, ultimately driving efficiency and scalability in critical sectors.

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