CX Systems Specialist - Remote

Overview

onX is seeking a CX Systems Specialist with a passion for delivering world class support experiences using well-orchestrated technology. Your focus will be on planning and executing projects to improve the key technological systems involved in communicating with and supporting onX customers.

In Short

• Configuration of ticketing software, including channel management and ticket routing.
• Optimization of self-service software.
• Assisting with CX software contracting and license management.
• Identifying gaps in support tooling and advocating for investment to fill these gaps.
• Improving automated exchange of information between our CRM and other company systems.
• Collaboration with Customer Experience leadership to define and execute systems priorities.
• Development of a forward-looking support systems roadmap.

Requirements

• Bachelor’s degree, or equivalent experience.
• 3 years of experience in technical project/program management.
• Experience with and/or certification in CRM administration.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment.
• Ability to travel for multiple days to a corporate office or other onX strategic location.

Benefits

• Competitive salaries, annual bonuses, equity, and opportunities for growth.
• Comprehensive health benefits including a no-monthly-cost medical plan.
• Parental leave plan of 5 or 13 weeks fully paid.
• 401k matching at 100% for the first 3% you save and 50% from 3-5%.
• Company-wide outdoor adventures and amazing outdoor industry perks.
• Annual “Get Out, Get Active” funds to fuel your active lifestyle.
• Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays.