Senior Product Manager, Customer Interactions - Remote

Overview

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

In Short

• Lead the Customer Interactions domain at OnePay.
• Own the product vision and roadmap for customer servicing interaction channels.
• Drive user experience for chatbot and IVR.
• Oversee bot governance and compliance.
• Collaborate with analytics to improve customer satisfaction.
• Establish relationships with engineering, compliance, and operations teams.
• Influence the direction of the AI platform.

Requirements

• 10+ years of product management experience.
• 2+ years in conversational AI.
• Strong technical aptitude for engaging with engineering teams.
• Experience managing complex cross-functional programs.
• Excellent communication and stakeholder management skills.
• Strong data orientation with analytics skills.
• Drive and proactivity in execution.

Benefits

• Competitive base salary and stock options.
• 401(k) plan with company match.
• Remote-friendly and flexible time off.
• Inclusive culture with real impact.