Operations Support - Knowledge Management - Remote

Overview

The Knowledge Manager at OnePay will own the creation and maintenance of internal and customer-facing documentation, driving clarity and outcomes to support the Operations team.

In Short

• Write clear and concise documentation for internal teams and customers.
• Build useful, accurate, and actionable knowledge.
• Own content from start to finish, gathering input and driving timelines.
• Ensure consistency, clarity, and accuracy of Ops-owned knowledge assets.
• Monitor and support improvement through gap analysis and feedback.
• Communicate with Change Management and leadership for updates.

Requirements

• Bachelor’s degree in English, Technical Writing, Library Science, or related field.
• 3+ years of experience in knowledge management or technical writing.
• Excellent written and verbal communication skills.
• Strong attention to detail and critical thinking skills.
• Experience with documentation and change management tools like Jira.
• Relentless customer focus and drive for effective results.
• Relationship management skills to support the business.
• Comfort navigating ambiguity and adapting to changes.
• Ability to manage multiple initiatives holistically.
• Self-motivation and results-orientation.
• Familiarity with operational processes in consumer banking or financial services is preferred.

Benefits

• Competitive base salary, stock options, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly (US), flexible time off (FTO), and growth opportunities.
• A high-growth, mission-driven, inclusive culture with real impact.