Knowledge and Change Management Lead - Remote

Overview

The Knowledge and Change Management Lead at OnePay will own and drive the strategy, development, and maintenance of operational knowledge and change enablement practices across OnePay Operations, ensuring effective communication and support during operational changes.

In Short

• Manage and develop a team focused on knowledge and change management.
• Create and implement a scalable knowledge management strategy.
• Ensure accuracy and clarity of operational knowledge assets.
• Coordinate change management efforts across operations.
• Monitor and report on the effectiveness of support materials.
• Improve knowledge utilization and reduce operational friction.
• Collaborate with cross-functional teams to align content with processes.
• Support customer experience through effective change management.

Requirements

• 8+ years of experience in knowledge management or change management.
• Familiarity with operational processes in financial services.
• Experience managing a team of writers.
• Strong organization and communication skills.
• Ability to navigate ambiguity and manage multiple initiatives.
• Commitment to supporting others and enhancing customer experience.

Benefits

• Competitive salary, stock options, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly with flexible time off.
• Inclusive culture with real impact.