Salesforce CX Analytics Specialist - Remote

Overview

The Salesforce CX Analytics Specialist will leverage Salesforce Cloud capabilities and advanced analytics to drive customer experience insights and operational improvements.

In Short

• Develop and maintain reports and dashboards using Salesforce Reports and Tableau.
• Manage day-to-day analytics tasks for actionable insights.
• Analyze Salesforce data to drive CX strategy.
• Collaborate with stakeholders to optimize data structures.
• Support data integrations with external analytics platforms.
• Implement data governance best practices.
• Automate and streamline data processes using Salesforce tools.

Requirements

• Bachelor's degree in Data Science or related field.
• 3+ years of experience with Salesforce Clouds.
• Strong proficiency in Salesforce reporting.
• Experience with Tableau is a significant advantage.
• Knowledge of SQL and data visualization tools.
• Experience with ETL processes and integration tools is an advantage.
• Understanding of Salesforce automation tools is an advantage.
• Strong problem-solving and communication skills.
• Salesforce certifications are a significant advantage.

Benefits

• Opportunity to work with a high-performing team.
• Embedded role within Salesforce.
• Remote work flexibility.
• Engagement with global organizations.