IT Support & Service Desk Manager (Part-Time) - Remote

Overview

Are you ready for the future? Perfect, because we are shaping the IT future of our clients with an ambitious team of reliable and pleasant personalities.

In Short

• First point of contact in the Service Desk for our customers.
• First-level support for accepting and resolving incidents.
• Second-level support for processing issues at the end-user level.
• Active support in analyzing and resolving operational problems.
• Provide systematic support for urgent customer issues.
• Contribute to convincing solutions through technical understanding.
• Document incidents and solutions to support company development.

Requirements

• 1-2 years of relevant IT experience, e.g., as IT Supporter or IT Systems Electronics Technician.
• Good knowledge of modern IT topics like current Windows operating systems and Microsoft 365.
• Ideally, some knowledge in network administration.
• Customer-oriented with initiative to support clients effectively.
• Strong personal interest in current technological developments.
• Fluent in German at a native level.

Benefits

• Recognized as a top employer with a rating of 4.8 stars.
• Comprehensive onboarding program with support from day one.
• Remote-first work culture with modern management tools.
• Opportunities for professional and personal development.
• Company donations to charitable organizations.