IT Helpdesk Team Leader - Remote

Posted 5 weeks ago

Customer Service

Full Time

Germany

Overview

The IT Helpdesk Team Leader will lead and develop a team of support staff while optimizing service processes and ensuring high-quality customer service in a dynamic IT environment.

In Short

Lead and develop a team of 1st and 2nd level support staff.
Conduct regular feedback and coaching sessions.
Optimize support processes and monitor KPIs.
Manage ticketing systems and prioritize tasks.
Serve as the main point of contact for support issues.
Engage in hands-on support for complex cases.
Work with modern remote management tools.
Contribute to the company's development and culture.
Participate in professional development opportunities.
Promote a positive and collaborative work environment.

Requirements

2-3 years of experience in IT support or service desk.
Proven leadership experience.
Strong knowledge of Windows and macOS environments.
Excellent organizational and communication skills.
Detail-oriented and proactive.
Fluent in German and good English skills.
Passion for new technologies.

Benefits

Top employer rating with excellent salary reviews.
Comprehensive onboarding program.
Remote-first work culture with flexible options.
Opportunities for personal and professional growth.
Company donations to charitable organizations.

OCX

OCX is a forward-thinking IT company dedicated to shaping the future of technology for small and medium-sized enterprises and startups. With a strong focus on cybersecurity, OCX prides itself on its supportive and fair workplace culture, which emphasizes trust, constructive feedback, and respect. The company is recognized as a KUNUNU TOP EMPLOYER with a rating of 4.8 stars, reflecting its commitment to employee satisfaction and professional development. OCX values innovation and collaboration, working with cutting-edge technologies from leading manufacturers to deliver exceptional value to its clients. The company also actively contributes to social causes by donating 5% of its profits to charitable organizations, allowing team members to choose where their contributions go.

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OCX

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