Customer Success Specialist - Remote

Overview

OBRIO is an IT company with Ukrainian roots, developing Nebula, a leading astrology app with over 45 million users. We are seeking a dedicated Customer Success Specialist to enhance trust and loyalty among our premium users.

In Short

• Enhance trust and loyalty among premium users.
• Provide exclusive support to elevate customer experience.
• Increase customer lifetime value and retention rates.
• Contribute to product improvement based on client feedback.

Requirements

• At least 2 years in customer support or related roles.
• Proficient in English (B2+ level).
• Experience with CRM and Zendesk.
• Customer data analysis skills.
• Strong communication and critical thinking skills.
• Effective time-management skills.

Benefits

• Flexibility to work from anywhere.
• 20 annual vacation days and unlimited sick leave.
• Access to corporate doctor and health insurance options.
• Training compensation program.
• Supportive corporate culture and team-building activities.