Customer Success Enablement Manager - Remote

Overview

The Customer Success Enablement Manager is a strategic, people-first leader responsible for empowering NOBL’s customer-facing teams to deliver a consistently premium, effortless experience.

In Short

• Lead the design and implementation of enablement programs for customer-facing teams.
• Partner with Sales, Marketing, Operations, and Product to align processes.
• Collaborate with senior leadership on customer success strategies.
• Develop training initiatives focused on operational excellence.
• Coach team leaders to improve performance and customer empathy.
• Identify workflow inefficiencies and implement solutions.
• Standardize procedures across the Contact Center and Customer Success functions.
• Foster engagement and collaboration across customer-facing teams.
• Mentor emerging leaders and ensure clear career pathways.
• Measure enablement program ROI through defined success metrics.

Requirements

• 8+ years in Customer Success or Operations, with 5 years in leadership roles.
• Experience in designing training and enablement programs.
• Proven success in leading cross-functional improvement initiatives.
• Strong operational and analytical skills.
• Proficiency with CRM tools, preferably Microsoft Dynamics 365.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Communications, or related field.
• Master’s or CX/CS certification preferred.

Benefits

• Opportunity to shape brands that will define the next decade.
• Work with a growing team of 300+ across 6 countries.
• Be part of a company with $150M+ in annual revenue.
• Engage in a culture that celebrates growth and innovation.
• Access to a full-stack D2C platform and technology team.
• Work in a dynamic environment focused on customer satisfaction.
• Contribute to redefining premium travel experiences.
• Opportunity for career advancement and mentorship.
• Be part of a mission-driven company.
• Flexible work arrangements.