Senior Security Engineer - Remote

Overview

The Senior Security Engineer role at NTT DATA involves providing remote technical support to clients, ensuring service delivery meets agreed service levels, and maintaining security protocols.

In Short

• Provide professional remote technical support service to clients.
• Identify and resolve technical incidents and problems.
• Ensure all requests and incidents meet SLA conditions.
• Use service assurance software to diagnose problems.
• Document and close resolved incidents according to procedures.
• Maintain knowledge of relevant security technologies.
• Collaborate with stakeholders for effective problem resolution.
• Provide continuous feedback to clients and update systems.
• Develop knowledge in vendor technologies such as Cisco and Microsoft.
• Encourage a proactive and customer service-oriented approach.

Requirements

• Degree or relevant qualification in Information Technology or Computing.
• Professional certifications in security technologies (e.g., CCNP, JNCIP).
• Moderate experience in Security technologies and remote support.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both spoken and written.
• Ability to work well in teams and with stakeholders.
• Developing knowledge of technical documentation.
• Experience in diagnosis and troubleshooting.
• Customer service orientation.
• Self-organized and driven individual.

Benefits

• Opportunity to grow and advance within the company.
• Diverse and inclusive workplace culture.
• Support for professional development and certifications.
• Hybrid working environment.
• Equal opportunity employer commitment.