Senior Security Engineer - Remote

Overview

The Senior Security Engineer at NTT DATA is responsible for providing professional remote technical support to clients, ensuring the resolution of technical incidents and problems while maintaining service level agreements.

In Short

• Provide remote technical support to clients.
• Identify and resolve technical incidents and problems.
• Maintain service delivery against SLAs.
• Utilize service assurance software for diagnostics.
• Perform maintenance tasks and monitor service delivery.
• Document and close incidents as per procedures.
• Cooperate with stakeholders for effective resolution.
• Develop knowledge of security technologies.
• Ensure accurate configuration of assets.
• Provide continuous feedback to clients.

Requirements

• Degree in Information Technology or related field.
• Professional certifications in security technologies.
• Experience in security technologies and technical support.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively in a team.
• Attention to detail and analytical thinking.
• Moderate experience in remote support.
• Knowledge of vendor technologies like Cisco and Microsoft.
• Customer service orientation.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth.
• Access to cutting-edge technology and projects.
• Global employer with a strong commitment to innovation.
• Flexible working arrangements.
• Supportive team environment.
• Investment in employee development.
• Competitive benefits package.
• Global presence with opportunities across 57 countries.
• Commitment to diversity and equal opportunity.